Blog tag

downtime articles.

Browse MarionetteOps articles on downtime — practical guides for engineering teams running uptime monitoring, server agents, and status pages.

August 2, 2026

Support Ticket Volume and Downtime: The Hidden Correlation

Downtime increases support ticket volume, but strong monitoring, status pages, and proactive communication can reduce duplicate contacts.

support tickets downtime status page incident communication customer support

July 25, 2026

Outage communication should be fast, honest, specific, and calm. Learn how to protect customer trust during downtime.

outage communication incident communication status page updates customer trust downtime