How to Build a Runbook Your Whole Team Will Actually Use
Useful runbooks are short, specific, current, tied to alerts, and written for real incident pressure instead of documentation perfection.
Read article arrow_forward
Blog tag
incident response articles.
Browse MarionetteOps articles on incident response — practical guides for engineering teams running uptime monitoring, server agents, and status pages.
The On-Call Handbook: Rotations, Escalations, and Burnout
Healthy on-call programs need fair rotations, clear escalation, actionable alerts, runbooks, incident reviews, and active burnout prevention.
Read article arrow_forwardBuilding an AI-First Incident Runbook
An AI-first incident runbook is structured, current, action-oriented, and designed so both humans and AI agents can use it during production incidents.
Read article arrow_forwardHow LLMs Are Being Used in Production Monitoring
LLMs are being used to summarize alerts, explain logs, draft status updates, recommend runbooks, and make monitoring data easier to act on.
Read article arrow_forwardCan AI Replace Your On-Call Engineer? (The Honest Answer)
AI can reduce on-call toil, summarize incidents, and automate routine runbooks, but production ownership still needs human judgment and accountability.
Read article arrow_forwardThe Hidden Cost of Downtime: Calculating Real Revenue Loss
Downtime cost is more than missed transactions. Learn how to calculate revenue loss, support load, churn risk, SLA credits, and recovery costs.
Read article arrow_forward