The Anatomy of a Great Incident Response Plan
A practical incident response plan connects alerting, ownership, escalation, runbooks, status updates, and postmortems before an outage begins.
Read article arrow_forward
Blog
Operational notes for teams keeping services online.
Articles from MarionetteOps about uptime monitoring, server operations, incident response, and status page communication.
What Customers Expect When Your Site Goes Down
Customers do not expect perfection during downtime. They expect fast detection, honest updates, a reliable status page, and clear recovery communication.
Read article arrow_forward5 Signs Your Current Monitoring Tool Is Letting You Down
Learn the warning signs of a weak monitoring setup, from noisy alerts and shallow checks to poor status page integration and slow incident triage.
Read article arrow_forwardSLA vs SLO vs SLA: A Plain-English Guide for Non-Engineers
A plain-English guide to service reliability language, including SLA commitments, SLO targets, uptime guarantees, and customer expectations.
Read article arrow_forwardThe Hidden Cost of Downtime: Calculating Real Revenue Loss
Downtime cost is more than missed transactions. Learn how to calculate revenue loss, support load, churn risk, SLA credits, and recovery costs.
Read article arrow_forwardUptime Monitoring Beyond HTTP 200
A 200 response tells you the server answered. It does not tell you whether the app behind it is working. Here is what to add to your uptime checks.
Read article arrow_forward